{"id":99,"date":"2025-06-30T08:40:23","date_gmt":"2025-06-30T08:40:23","guid":{"rendered":"https:\/\/customacrylicproduct.com\/?page_id=99"},"modified":"2025-08-05T05:16:40","modified_gmt":"2025-08-05T05:16:40","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/customacrylicproduct.com\/nl\/terms-of-use\/return-refund-policy\/","title":{"rendered":"Beleid voor retourneren en terugbetalen"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"99\" class=\"elementor elementor-99\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a2fab5e elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"a2fab5e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2839e3c\" data-id=\"2839e3c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3816c5 elementor-widget elementor-widget-breadcrumbs\" data-id=\"a3816c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f1f13e elementor-widget elementor-widget-elementskit-heading\" data-id=\"7f1f13e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h1 class=\"ekit-heading--title elementskit-section-title \">Return &amp; Refund Policy<\/h1>\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p>CustomAcrylicProduct.com's Privacy Policy: how your data is collected &amp; used.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3a166fc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3a166fc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f78adf6\" data-id=\"f78adf6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-937c24b elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-elementskit-button\" data-id=\"937c24b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/customacrylicproduct.com\/contact\/\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tContact Today \t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-95a75fe\" data-id=\"95a75fe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4408b28 elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-elementskit-button\" data-id=\"4408b28\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjMyMyIsInRvZ2dsZSI6ZmFsc2V9\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tOnline Chat\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6a78277\" data-id=\"6a78277\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-e0c7c90 e-flex e-con-boxed e-con e-parent\" data-id=\"e0c7c90\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d43bf27 elementor-widget elementor-widget-text-editor\" data-id=\"d43bf27\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Important Note:<\/strong>\u00a0Because your products are custom-made, your return policy\u00a0<em>must<\/em>\u00a0be much stricter than for standard, off-the-shelf retail items. The policy below reflects this, focusing on defects or errors on your part, rather than buyer&#8217;s remorse.<\/p><hr \/><p><strong>Return &amp; Refund Policy<\/strong><\/p><p>Last Updated: [30th, Jun, 2025]<\/p><p>At Custom Acrylic Product, we are committed to creating high-quality, personalized items that you&#8217;ll love. Because each product is custom-made specifically for you, our Return &amp; Refund Policy is designed to address issues related to manufacturing defects or errors on our part.<\/p><hr \/><p><strong>1. All Sales Are Final on Custom Products (Exceptions Below)<\/strong><\/p><p>Due to the personalized nature of our custom acrylic products,\u00a0<strong>all sales are final and non-refundable<\/strong>, except in the following specific circumstances:<\/p><ul><li><strong>Manufacturer Defect:<\/strong>\u00a0The product has a significant flaw or defect in its materials or craftsmanship that occurred during the manufacturing process.<\/li><li><strong>Damage During Shipping:<\/strong>\u00a0The product arrived broken or significantly damaged during transit. (Please also refer to our Shipping Policy for procedures regarding shipping damage.)<\/li><li><strong>Error on Our Part:<\/strong>\u00a0The final product does not match the approved design, text, or specifications\u00a0<em>due to an error made by Custom Acrylic Product<\/em>. This does\u00a0<em>not<\/em>\u00a0include errors in spelling, grammar, dimensions, or design choices provided or approved by the customer.<\/li><\/ul><hr \/><p><strong>2. Eligibility for Returns\/Refunds (Only for Exceptions)<\/strong><\/p><p>If your item falls under one of the exceptions listed above, please review the following eligibility criteria:<\/p><ul><li><strong>Timeframe:<\/strong>\u00a0You must contact us within\u00a0<strong>[Number, e.g., 3-5]<\/strong>\u00a0business days of receiving your order to report the issue.<\/li><li><strong>Proof:<\/strong>\u00a0You must provide clear photographic evidence of the defect, damage, or error. This is crucial for us to assess the issue and, if necessary, file a claim with the shipping carrier.<\/li><li><strong>Original Condition:<\/strong>\u00a0The item must be in its original, unused condition (except for the reported defect\/damage) and, if possible, in its original packaging.<\/li><\/ul><hr \/><p><strong>3. Non-Returnable \/ Non-Refundable Situations<\/strong><\/p><p>We cannot accept returns or issue refunds for items in the following situations:<\/p><ul><li><strong>Change of Mind \/ Buyer&#8217;s Remorse:<\/strong>\u00a0You no longer want the item, or it doesn&#8217;t meet subjective expectations not related to quality (e.g., color appears slightly different on screen, which is common).<\/li><li><strong>Customer-Supplied Errors:<\/strong>\u00a0Errors in spelling, grammar, dates, names, images, dimensions, or any other design element that were provided by the customer or approved by the customer during the design proofing process.<\/li><li><strong>Minor Imperfections:<\/strong>\u00a0Small, negligible variations inherent in the manufacturing process of acrylic products (e.g., tiny bubbles, minor edge variations, slight tool marks not affecting the overall appearance or integrity of the product).<\/li><li><strong>Damage Caused by Customer:<\/strong>\u00a0Damage occurring after delivery due to misuse, accidents, improper handling, or lack of proper care.<\/li><li><strong>Delays Due to Shipping Carrier:<\/strong>\u00a0While we strive for timely delivery, we cannot be held responsible for shipping delays caused by the carrier once the item has left our facility.<\/li><li><strong>Items without Prior Authorization:<\/strong>\u00a0Any items returned to us without prior authorization and a confirmed return process from our customer service team.<\/li><\/ul><hr \/><p><strong>4. How to Initiate a Return\/Refund Request<\/strong><\/p><p>If you believe your order qualifies for an exception as outlined above, please follow these steps:<\/p><ol><li><strong>Contact Us Immediately:<\/strong>\u00a0Send an email to\u00a0<strong>[Your Email Address]<\/strong>\u00a0within\u00a0<strong>[Number, e.g., 3-5]<\/strong>\u00a0business days of receiving your order.<\/li><li><strong>Provide Details:<\/strong>\u00a0In your email, include:<ul><li>Your Order Number<\/li><li>A clear description of the issue (defect, damage, or error)<\/li><li>Attach clear photographs or videos that show the defect, damage, or discrepancy. For shipping damage, include photos of the damaged product AND the packaging (inner and outer if applicable).<\/li><\/ul><\/li><li><strong>Review Process:<\/strong>\u00a0Our team will review your request and the provided evidence. We may contact you for additional information if needed.<\/li><li><strong>Resolution:<\/strong>\u00a0If your request is approved, we will work with you to find a solution, which may include:<ul><li><strong>Replacement:<\/strong>\u00a0We will produce and ship a replacement item at no additional cost to you. This will follow our standard production and shipping times.<\/li><li><strong>Repair:<\/strong>\u00a0In some cases, we may offer a repair if feasible.<\/li><li><strong>Partial or Full Refund:<\/strong>\u00a0In rare cases where a replacement or repair is not possible or appropriate, we may offer a partial or full refund to your original payment method.<\/li><\/ul><\/li><\/ol><p><strong>Please Note:<\/strong>\u00a0Do not send items back to us without prior approval and instructions from our customer service team. Unsolicited returns will not be processed.<\/p><hr \/><p><strong>5. Order Cancellations<\/strong><\/p><ul><li><strong>Before Production:<\/strong>\u00a0If you need to cancel an order, please contact us as soon as possible at\u00a0<strong>[Your Email Address]<\/strong>. If your order has not yet entered the production phase (typically within\u00a0<strong>[Number, e.g., 24-48]<\/strong>\u00a0hours of order placement, assuming no design approval is pending), we may be able to cancel it for a full refund, minus any transaction processing fees.<\/li><li><strong>After Production Begins:<\/strong>\u00a0Once production has begun (materials ordered, design proofs approved, cutting started, etc.), your order cannot be cancelled for a full refund. Costs incurred up to that point (design work, material costs, labor) are non-refundable. We may offer a partial refund depending on the stage of production, but this is at our sole discretion.<\/li><li><strong>After Production is Complete:<\/strong>\u00a0Orders that have completed production cannot be cancelled or refunded.<\/li><\/ul><hr \/><p><strong>6. Refunds (If Applicable)<\/strong><\/p><ul><li>Refunds, when approved, will be processed to the original payment method used for the purchase.<\/li><li>Please allow\u00a0<strong>[Number, e.g., 5-10]<\/strong>\u00a0business days for the refund to appear in your account, depending on your bank or payment processor.<\/li><li>Original shipping charges are non-refundable unless the return is due to our error or product defect.<\/li><\/ul><hr \/><p><strong>7. Contact Us<\/strong><\/p><p>If you have any questions or concerns about our Return &amp; Refund Policy, or need to initiate a request, please contact us:<\/p><ul><li><strong>Email:<\/strong>\u00a0<strong>[info@customacrylicproduct.com]<\/strong><\/li><li><strong>Phone:<\/strong>\u00a0<strong>[+86198 9882 6720]<\/strong><\/li><li><strong>Business Hours:<\/strong>\u00a0<strong>[Your Business Hours, e.g., Monday &#8211; Friday, 9:00 AM &#8211; 5:00 PM EST]<\/strong><\/li><\/ul><hr \/><p><strong>8. Policy Updates<\/strong><\/p><p>This Return &amp; Refund Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Terugkeer &amp; Terugbetalingsbeleid CustomAcrylicProduct.com's Privacybeleid: hoe uw gegevens worden verzameld &amp; gebruikt. Neem vandaag nog contact op met Online Chat Belangrijke opmerking: Omdat uw producten op maat worden gemaakt, moet uw retourbeleid veel strenger zijn dan voor standaardartikelen uit de detailhandel. Het onderstaande beleid weerspiegelt dit, met de nadruk op defecten of fouten van uw kant, in plaats van spijt van de koper. Retourneren &amp;...<\/p>","protected":false},"author":1,"featured_media":3252,"parent":93,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-99","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/customacrylicproduct.com\/nl\/wp-json\/wp\/v2\/pages\/99","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customacrylicproduct.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/customacrylicproduct.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/customacrylicproduct.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/customacrylicproduct.com\/nl\/wp-json\/wp\/v2\/comments?post=99"}],"version-history":[{"count":0,"href":"https:\/\/customacrylicproduct.com\/nl\/wp-json\/wp\/v2\/pages\/99\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/customacrylicproduct.com\/nl\/wp-json\/wp\/v2\/pages\/93"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customacrylicproduct.com\/nl\/wp-json\/wp\/v2\/media\/3252"}],"wp:attachment":[{"href":"https:\/\/customacrylicproduct.com\/nl\/wp-json\/wp\/v2\/media?parent=99"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}