FAQs
Find quick answers to your questions about custom acrylic products, including materials, sizes, finishes, printing, installation, pricing, shipping, and care instructions. Whether you're ordering signs, display stands, or custom-cut panels, this FAQ helps you make informed decisions with confidence.
Acrylic Material Basics
Discover key facts about acrylic: types, thicknesses, strength vs glass, finishes, UV resistance, and custom cutting options—your guide to acrylic basics.
What is acrylic?
Acrylic (polymethyl methacrylate, PMMA) is a lightweight, shatter-resistant thermoplastic, marketed under names like Plexiglas®, Perspex®, or Lucite®. It's prized for its clarity—up to 92% light transmission—and resists UV and weathering for long-lasting signage.
Is acrylic the same as glass?
No. Though visually similar, acrylic is 50% lighter and up to 10× tougher than glass. It scratches more easily, but acrylic won't shatter like glass, making it safer and better for higher-impact applications like storefront signs and museum displays.
How strong is acrylic compared to glass?
A 6 mm acrylic sheet can withstand roughly 9–10× the impact force of same-thickness annealed glass. While it's more flexible and dent-resistant, sharp objects may still scratch it.
Does acrylic yellow over time?
UV-stabilized acrylic typically resists yellowing for 10+ years under normal use. Without UV protection, outdoor exposure—especially intense sunlight—can cause noticeable yellowing within 1–3 years.
Is acrylic conductive?
No, standard acrylic is an electrical insulator. That said, specialized acrylic sheets doped with conductive particles can be ordered for antistatic or EMI-screening applications.
What thicknesses are available?
We offer standard thicknesses like 1 mm, 3 mm (⅛″), 6 mm (¼″), and 10 mm (⅜″), as well as custom cuts from ultra-thin (0.5 mm) up to 19 mm, depending on the product's size and intended use.
What types of acrylic do you offer?
1. Cast acrylic: Ultra-clear, weather-resistant, premium feel.
2. Extruded acrylic: More affordable and flexible, great for simple signs.
3. Mirrored acrylic: Reflective surface like mirror, up to 75% lighter than glass.
4. Frosted matte or fluorescent: For design accents or diffused lighting.
5. UV-filtering: Blocks up to 95% of UV for photo-sensitive areas.
2. Extruded acrylic: More affordable and flexible, great for simple signs.
3. Mirrored acrylic: Reflective surface like mirror, up to 75% lighter than glass.
4. Frosted matte or fluorescent: For design accents or diffused lighting.
5. UV-filtering: Blocks up to 95% of UV for photo-sensitive areas.
What thickness tolerances should I expect?
Variances typically within ±0.2 mm for 3 mm sheets and ±0.4 mm for 6 mm sheets—standard industry tolerance acceptable for fabrication and installation.
What finishes are available?
Glossy: Factory finish, high transparency.
Matte/frost: Sandblasted or film-coated for diffusion.
Mirror: Reflective.
Fluorescent/opaque/translucent: Custom hues for design effects.
Matte/frost: Sandblasted or film-coated for diffusion.
Mirror: Reflective.
Fluorescent/opaque/translucent: Custom hues for design effects.
Can acrylic sheets be custom-cut?
Yes. We offer clean CNC or laser cutting to any dimension between 4″ and 96″, with ±0.5 mm accuracy. Additional services like contour cutting, countersinking, and pilot holes available.
Fabrication & Customization
FAQs guide you to prep files, pick cast or extruded acrylic, finish edges, print graphics, drill holes, review proofs, integrate LED, select mounting hardware.
Do you offer contour cuts?
Yes. Complex shapes—like curves, logos, or die-cut silhouettes—can be contour-cut with precision down to ~0.5 mm accuracy.
Are edge finishes available?
Flame-polished edges: High-gloss, clear look.
CNC-polished edges: Glossy, slightly less mirrored.
Raw (laser-cut) edges: Slightly frosted, ideal for diffusing LED lights.
CNC-polished edges: Glossy, slightly less mirrored.
Raw (laser-cut) edges: Slightly frosted, ideal for diffusing LED lights.
Can I choose between cast and extruded acrylic?
Yes. Cast acrylic provides superior optical clarity and resistance to scratching, while extruded acrylic offers budget-friendly flexibility, ideal for short-run indoor usage.
Is mirrored or colored acrylic offered?
Absolutely—choose from silver, gold, bronze mirror, neon fluorescents, pastels, and opaque colors, available in varying thicknesses depending on the finish.
How is printing done on acrylic?
We use high-resolution UV LED flatbed printers with white ink backing for opacity. This system supports up to 720 dpi resolution and full CMYK with spot colors or Pantone® matches.
Can I print on both sides?
Yes, in two ways:
Dual-sided printing: Each side is printed separately.
Reverse/back-side printing: Print in mirror to display correctly from the front.
Are LED/backlit acrylic signs available?
Yes. We manufacture signs with embedded edge-lit or backlit LED modules in built-in channels. Power supplies and wiring options are integrated and tested before shipping.
Can you create back-to-back signs?
Yes. We laminate or glue two printed-faced panels with a clear adhesive. Sign reads correctly from either side with nearly invisible seams.
Do you offer drilled holes?
Yes. CNC drilling with ±0.2 mm accuracy, standard hole diameters from ¼″ to 1″, with counter-sink option for flush hardware installation.
Is hole-drilling included?
Holes are included free on most sign orders. Specialty hole patterns or large quantities of holes may incur a \$2–\$5 per-hole machining fee.
What mounting options exist?
Choose from:
Spacers (standoffs) in stainless steel, brass, or aluminum in sizes ⅜″, ½″, ¾″, and 1″.
3M VHB double-sided tape.
Concealed wall magnets.
Wall anchors/screws as needed.
Spacers (standoffs) in stainless steel, brass, or aluminum in sizes ⅜″, ½″, ¾″, and 1″.
3M VHB double-sided tape.
Concealed wall magnets.
Wall anchors/screws as needed.
Can I do dimensional lettering?
Yes. Lettering up to 3″ thick with backing options and drilled hole support. We send detailed installation guides for alignment and leveling.
What design file types are accepted?
Preferred are vector files (AI/EPS/PDF) in outline format with indicated cut paths and hole centers. Raster artwork must be ≥300 dpi, with bleed and trim guidance included.
Do you provide proofs?
Yes. Digital proofs (PDF or JPG) include outline, position guides, and hole placings, delivered within 24 hours. Two revisions are free; each additional revision is \$10.
What’s the max/min sign size?
Minimum: 15 mm × 15 mm for 3 mm acrylic; 20 mm × 20 mm for 6 mm acrylic.
Maximum per piece: 96″ × 48″. Larger items are built by bonding or shipped panelized.
Maximum per piece: 96″ × 48″. Larger items are built by bonding or shipped panelized.
Installation & Mounting
Find quick answers on installing and mounting acrylic products: tools, drilling templates, no-drill adhesives, hardware options, alignment tips, and removal.
How do I install standoff-mounted signs?
1. Use provided paper template to mark wall.
2. Drill holes and insert anchors.
3. Screw barrel into anchors.
4. Hang sign on studs, finalize with caps.
2. Drill holes and insert anchors.
3. Screw barrel into anchors.
4. Hang sign on studs, finalize with caps.
What tools do I need?
All standard—drill with masonry or wood bits, level, screwdriver, anchors. No special tools required.
Can I install without drilling?
Yes—on smooth indoor surfaces, 3M VHB multi-surface adhesive tape (included) is a reliable no-drill option.
Best hardware for rough surfaces?
We recommend screw anchors or epoxy adhesives. Avoid tape on coarse or porous surfaces.
Can I drill holes myself?
Yes, using ⅛″–¼″ bits with low-to-medium speed. Clean pilot holes prevent cracking. Self-drilling may void any warranty.
How do I hang letters?
Snapfix system: Insert studs in pre-drilled letters, then snap into wall-mounted sockets. Very precise and secure.
Any support for large signs?
For signs >3 ft², we include mid-span support bracket or suggestion to mount on a sub‑panel.
Can I use zip-ties or string?
Possible for temporary use, but not suited for permanent, professional installations.
Do you offer installation templates?
Yes—each kit includes 100% scale printed installation template and a QR link to a video tutorial.
What anchors are included?
Standard anchors for drywall, concrete, or brick; hardware kit includes screws and wall plugs.
How am I protected?
Use pilot holes that are ~95% of the barrel screw diameter to prevent wall cracking during installation.
Can I remove signs later?
Yes—using the same tools; adhesive signs may leave residue, removable with isopropyl alcohol.
Ceiling-mounted or hanging installation?
We can pre-drill top holes or include metal grommets; ceiling kit includes aircraft-grade stainless steel wire and connectors.
How do I align double-sided signs?
Signs come with center-notches and alignment pegs to ensure perfect face-to-face registration.
Can signs be bent for curved surfaces?
Only thin or heat-formed acrylic (typically ≤3 mm). Request heat-bending for radius ≥6″; we design fixtures to ensure curvature accuracy.
Cleaning & Maintenance
Quick cleaning & care tips for acrylic: approved soaps, scratch polish, UV protection, proper storage, warp prevention, safe disinfection, & hardware check‑ups.
How do I clean acrylic signs?
Mix mild dish soap with lukewarm water; use a microfiber cloth to gently wipe. Rinse and dry with a second soft cloth. Avoid paper towels.
Can I use glass cleaner?
No—ammonia-based cleaners cause hazing and UV degradation. Instead, use approved “plexi-cleaner” solutions.
Got scratch-resistant options?
Yes—opt for Lucite® SAR® (scratch-resistant) which carries a 5-year abrasion warranty. Great for high-contact installations.
Will UV degrade my sign?
UV-stabilized acrylic prevents yellowing and ink fading. UV-filtering options are available for high sun exposure applications.
How do I store acrylic?
Store flat or vertically with edge support. Cover surfaces with kraft paper and use foam or felt spacers between sheets.
Can signs warp?
Slight bowing (<1%) can occur under temperature extremes. We reinforce large pieces with aluminum backers or supply reinforcing ribs.
How do I fix minor scratches?
Clean and use fine-grade plastic polish (Novus #2), rub gently in circular motion, then finish with polish #1 for shine.
Are hardware parts durable outdoors?
We supply 304-grade stainless steel and anodized billet aluminum standoffs, suitable for salty or coastal environments.
How to maintain LED edge-lit signs?
Power down before cleaning. Use a soft brush to remove dust from edges; clean panel surface as usual. Check power unit annually.
Can adhesive tape lose grip?
Yes, especially in moist or hot areas. We recommend periodic inspections; use screw standoffs for outdoor or high-traffic contexts.
What about painting or coating acrylic?
Use acrylic-specific spray paints (e.g., Krylon, Montana). Avoid strong solvents like MEK or acetone, which cause crazing.
Can I engrave existing signs?
Not recommended—engraving can crack or delaminate existing prints. Plan engraving during original fabrication stage.
How do I disinfect signs?
Use 70% isopropyl alcohol on a microfiber cloth; avoid soaking. Test on a corner first to check for print reaction.
What’s the lifespan of my sign?
Indoor: 10–15 years; Outdoor: 5–10 years with UV stabilization and proper care. LED modules may require replacement after 5–7 years.
Can hardware be replaced later?
Yes—we offer replacement standoffs, magnets, tapes, and anchors for individual or bulk hardware needs.
Design & Customization Deep-Dive
Detailed answers on design choices: file formats, cast vs extruded, edge finishes, color options, printing methods, LED integration, proofs, and bonding.
What file format should I submit for custom-cut designs?
We recommend vector formats like AI, EPS, or PDF (outlined fonts). These ensure precise cut paths. If only raster (PNG/JPG), please submit at high resolution (300 dpi) and include trim lines. A layered file with separate elements (text, logo, hole placements) speeds up proofing and prevents layout errors.
How do I choose between cast and extruded acrylic?
1. Cast acrylic: Clearer, scratch-resistant, more stable—ideal for high-end signage.
2. Extruded acrylic: Thinner, more flexible, cost-effective for short-run or budget projects. Choose based on budget, intended lifespan (outdoor vs. indoor), and visual clarity needs.
2. Extruded acrylic: Thinner, more flexible, cost-effective for short-run or budget projects. Choose based on budget, intended lifespan (outdoor vs. indoor), and visual clarity needs.
Can I create 3D lettering with standoffs included?
Absolutely. We can fabricate dimensional letters (up to 3″ thick) and equip them with matching stainless‑steel or anodized aluminum standoffs. We also provide a drilling template for stud placement during installation.
What edge‑polishing options are there and how do they differ?
1. Flame-polished edge: Smooth, high-gloss and transparent—great visual effect.
2. CNC-polished edge: Near-flame quality, more affordable.
3. Raw edge (laser-cut): Matte, slightly frosted; excellent for diffusion on illuminated pieces.
2. CNC-polished edge: Near-flame quality, more affordable.
3. Raw edge (laser-cut): Matte, slightly frosted; excellent for diffusion on illuminated pieces.
How do I specify mounting hardware?
In your order, indicate required hardware: standoffs (standard sizes ⅜″–1″), double-sided VHB tape, drilled holes. We’ll include screws, wall anchors, and pilot-hole drill template. You may upgrade to tamper-resistant hardware.
Can I choose frost or colored edges?
Yes. Frosted edges are achieved with bead blasting—great for diffusing light. Colored edges are coated using tint or film, which adds visual accent without affecting transparency.
Do you offer matte or anti-glare surface finishes?
Yes—we can sandblast or apply matte film to reduce sheen, reduce reflection, and improve readability in brightly lit indoor environments.
Can I order acrylic that filters UV or is shatter-resistant for pool signage?
Yes. We carry UV-stabilized acrylic for outdoor durability and anti-shatter grades (e.g. 0.5″+ Lucite® SAR®) that meet safety specs for pool areas or playgrounds.
Can my design include internal lighting grooves?
Yes—we can CNC mill channels (1 mm–3 mm depth) for LED flex strips. Ideal for edge-lit signage; specify groove width and depth when ordering.
Do you provide proofing for LED placement?
Yes, all LED-illuminated signs come with a layout proof showing LED strip placement, diffusion backing, and mount positioning, ensuring the final effect matches your vision.
What about painting or coating acrylic?
Use acrylic-specific spray paints (e.g., Krylon, Montana). Avoid strong solvents like MEK or acetone, which cause crazing.
Can I have rounded corners or slots cut into my signs?
Absolutely—files with radius corners or internal slots are fully supported. Radius precision is ±1 mm; internal slots require a minimum of 5 mm
Is reverse (back) printing possible?
Yes. We can print mirrored artwork with white backing so your sign reads correctly from the front when viewed through the acrylic—ideal for window graphics.
How accurate is the color match between print and my brand guidelines?
We use calibrated UV printers with Pantone® libraries. You can request a printed sample swatch with your approved Pantone® color for final sign-off before mass production.
Can you laminate two sheets together for sandwich signs?
Yes—we can bond two sheets with optical clear adhesive, embedding printed graphics between them. This results in depth, durability, and a premium gloss finish.
What are minimum size limitations for small acrylic items?
Smallest parts depend on material thickness:
For 3 mm: min 15 mm wide/long
For 6 mm: min 20 mm wide/long Anything smaller risks cracking during cutting—our system flags problematic sizes during proofing.
For 3 mm: min 15 mm wide/long
For 6 mm: min 20 mm wide/long Anything smaller risks cracking during cutting—our system flags problematic sizes during proofing.
Production & Lead Times
Quickly learn acrylic production details: standard and rush lead times, proofing steps, revision policies, volume pricing tiers, shipping methods, and real‑time order tracking.
What is the typical lead time for custom acrylic signs?
1. Standard signs (≤24″): 3–5 business days after proof approval.
2. Large or intricate pieces: 7–10 days.
3. LED/backlit signage: Up to 15 days due to lighting assembly and testing. Rush orders available—ask for a quote based on current workload.
2. Large or intricate pieces: 7–10 days.
3. LED/backlit signage: Up to 15 days due to lighting assembly and testing. Rush orders available—ask for a quote based on current workload.
Can you expedite rush orders or same-day fabrication?
Yes—we offer rush options (+25%–50%) for urgent needs. Same-day is possible for simple items (clear plastic sheets cut to size) if proof and files are received before 10 AM PST.
How do you handle order proofing and corrections?
After file upload, we generate a mock-up within 1 business day. You get two rounds of revisions. Minor corrections (e.g., hole position, spelling) are free. Major redesigns may incur a small revision fee.
What happens if my proof is delayed?
Production lead time starts once proof is approved. If you delay approval, delivery shifts accordingly. You can re-order express processing at any stage.
Are there quantity discounts or tiered pricing?
Yes. Ordering 5+ identical signs gets a 10% discount; 10+ signs get 20% off. Custom options (like LED) may receive separate volume pricing—contact us for a personalized bulk quote.
Do you keep orders and specs on file for reorders?
Yes—all completed orders are archived. You can reorder past items quickly using the same specs and file, often at reduced setup cost.
Are shipping costs included?
No—shipping calculated at checkout based on weight and destination. We ship via UPS Ground, FedEx, or LTL for large items. Crated freight for pieces over 4 ft × 4 ft.
Do you ship internationally?
Yes—we handle customs documentation and offer international express freight. Duties/taxes are paid by the customer. Shipping estimates provided at checkout.
What packaging methods do you use for shipping?
We use heavy-duty corrugated mailers with foam corners, interior bubble wrap, and optional corner protectors. Larger pieces are palletized and banded. We take photos pre-shipment.
What if pieces arrive damaged?
Please immediately photograph damage, retain all packaging, and contact support within 3 days. We’ll initiate replacement or refund depending on insurance.
Pricing & Cost Factors
Find clear answers on acrylic pricing: material types, thickness impacts, volume discounts, setup fees, printing & drilling costs, hardware charges, taxes, and shipping factors.
How is pricing calculated for custom cuts and printing?
Pricing is based on square footage, material thickness/type, number and complexity of cuts, and printing coverage. Additional costs for edge finishing, drilling, LED, and hardware are per-unit options.
Does printing on both sides cost extra?
Yes—double-sided printing (mirrored or separate artwork) incurs extra print pass and setup fee, typically an additional 50–75% of the single-side print price.
What is the cost difference between cast and extruded acrylic?
Cast acrylic runs ~25%–40% more per square foot than extruded. Exact price depends on thickness and finish.
Is there a setup fee for CNC cutting?
No setup fee for files provided in vector format. Raster-converted jobs may incur a \$15–\$25 file-prep fee.
How are drilling and standoffs priced?
Drilling is \$2–\$5 per hole. Standoffs kits range from \$4–\$12 each depending on size/material.
Do you charge for proofs?
We offer one digital proof free. Additional proofs cost \$10 each. Physical sample prints are \$25 for small samples (≤6″×6″).
Are there minimum order values?
Yes, \$20 minimum for any order. For hardware-only orders under \$50, a small handling fee may apply.
Can I get a quote before submitting a file?
Yes—you can fill out specs (dimensions, thickness, hardware, printing, qty) and receive an instant price estimate via our online configurator. We also offer PDF quotes via email.
Do taxes apply?
US orders include applicable state and local sales tax. International orders do not include VAT/duties—we calculate shipping only, and taxes are paid by the recipient in their country.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and bank transfer (for orders >\$1,000). Net 30 payment terms available for pre-approved business accounts.
Finishes & Performance
Quick FAQs on acrylic finishes & performance: scratch resistance, UV stability, anti-glare, fire rating, recyclability, weather durability, and lifespan.
Are sign surfaces scratch-resistant?
Standard acrylic is prone to light scratches. We offer Abrasion-resistant grades (Lucite® SAR®) and optional hard-coat finishes which increase surface resistance by 5–10×.
Do you offer anti-glare or matte coatings?
Yes—you can request a matte film applied post-print or sandblasting to reduce reflection by ~50%. Ideal for outdoor or brightly lit displays.
Will ink fade in sunlight?
We use UV-cured inks rated to last over 5 years outdoors without fading under normal weather exposure.
Can large panels bow or warp outdoors?
Panels larger than 24″×36″ may bow slightly due to temp/humidity. We laminate them to an aluminum composite backer or add mid-span support to avoid distortion.
Is the product flame retardant?
Standard acrylic is self-extinguishing but will melt under high heat. For fire-rated applications, request FR-grade acrylic (e.g., UL 94 V‑2).
Are materials recyclable?
Yes. At end of life, acrylic can be recycled as #7 plastic. Check local recycling centers for drop-off options.
Can I use the product in a restroom or high-humidity area?
Yes—acrylic resists moisture. Just avoid heavy, direct water spray in enclosed, unventilated spaces to prevent moisture buildup between layers.
Can you pre-drill for electrical conduit or wiring?
Yes—we can CNC mill ¼″ holes or cutouts for cable pass-through, sensor openings, or mounting electrical components.
Are acrylic signs food-safe?
Acrylic is inert and doesn’t leach chemicals—safe for signage near food counters. We recommend separate cleaning between food prep and sign surfaces.
Do you warranty your products?
Yes—all acrylic signs include a 1-year workmanship warranty (covers cracks or delamination) and a 3-year UV-fade warranty for printed graphics under typical outdoor exposure. LED components carry a 2-year electrical warranty.
Other Resource
Quick FAQs on acrylic finishes & performance: scratch resistance, UV stability, anti-glare, fire rating, recyclability, weather durability, and lifespan.
Upload vector art, choose thickness & finish, cut shapes, drill holes, add LEDs, pick hardware.
Retail displays, brochure stands, photo frames, menus, awards, and business card holders.
Cut, polish, and bond acrylic panels into precise custom parts using CNC, laser, and drills.
Celebrate client wins with custom acrylic awards highlighting top achievements.
