Shipping Policy

Review the Custom Acrylic Product Shipping Policy for information about how made-to-order acrylic products are processed and shipped. Learn what to expect after your order is ready, including shipment tracking, shipping address requirements, and available freight considerations. Sea freight may be more economical for large or pallet-sized shipments, while import duties, taxes, and charges are not included in product prices. Review the policy before ordering to understand the shipping terms that may apply to your purchase.

Shipping Policy

Last updated: August 10th, 2026

Thank you for visiting and shopping at CustomAcrylicProduct.com. Below is our detailed shipping policy for all orders.

1. Order Processing

All custom acrylic products are made to order.
Production time is typically 5 to 10 business days, depending on the size and complexity of your order.
Orders are processed Monday through Friday (excluding holidays).
Once shipped, a tracking number and shipping confirmation will be sent via email.

2. Shipping Methods & Delivery Estimates

We offer two main shipping methods: Express Air Shipping and Economical Sea Freight.

A. Express Air Shipping (For urgent or small-volume orders)

Region	Carrier (DHL/UPS/FedEx)	Estimated Delivery Time	Shipping Fee
United States	Express	5–8 business days	Calculated at checkout
Europe & UK	Express	6–10 business days	Calculated at checkout
Asia Pacific	EMS / Express	4–7 business days	Calculated at checkout
Rest of the World	International Express	7–12 business days	Calculated at checkout

B. Sea Shipping (For bulk or heavy orders)

Sea freight is more economical for large or pallet-sized shipments.
Estimated delivery time: 25–45 days, depending on your location and port congestion.
We ship to most major international seaports.
Customers may be required to assist with customs clearance and final delivery logistics.

Note: Sea shipping rates vary based on destination port, volume (CBM), and incoterms (EXW, FOB, CIF). Contact us for a custom shipping quote.

3. Customs, Duties & Import Taxes

Import duties, taxes, and charges are not included in our prices or shipping fees.
These costs are the responsibility of the buyer and vary by country.
For sea shipments, you may be required to coordinate with a local freight forwarder or customs broker.

4. Shipping Carriers

We ship through trusted logistics partners:

Air Express: DHL, UPS, FedEx, EMS
Sea Freight: COSCO, MSC, Maersk, or other reputable freight forwarders

A tracking number will be provided once your order ships.

5. Shipping Address Accuracy

Please ensure your shipping address is complete and correct at checkout.
We are not liable for delays or losses caused by incorrect or incomplete addresses.

6. Damaged or Lost Packages

If your package is damaged or lost in transit:

Contact us within 5 business days of delivery.
Provide photos and documentation of damage, if applicable.
We will assist in resolving the issue with the carrier and arrange a replacement or refund when appropriate.

7. Sea Freight Tips & Notes

Best suited for: Bulk orders, large acrylic displays, furniture, or heavy custom items.
If you have a freight forwarder, we can ship directly to their warehouse in China.
For DDP (Delivered Duty Paid) options, please contact us directly.

8. Contact Us

Have questions or need a sea freight quote?

📧 Email: [email protected] 🌐 Website: https://customacrylicproduct.com/📞 Customer Hours: Monday to Friday, 9 AM – 6 PM (UTC+8)

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