Privacy Policy

CustomAcrylicProduct.com's Privacy Policy: how your data is collected & used.

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Important:

  • Legal Review: This is a template designed to cover common scenarios. You must have it reviewed by a legal professional to ensure it fully complies with all applicable laws (e.g., GDPR, CCPA, specific state laws, etc.) based on your actual business operations, where you operate, and where your customers are located.
  • Customize Bracketed Sections: [Dongguan TSM Acrylic Co.,Ltd], [https://customacrylicproduct.com/], [[email protected]], [Zhongpeng Industrial Park, 26 Xingwu Rd], [Relevant Regulatory Authority, e.g., ICO for UK, DPC for Ireland, or specific US State AG's office] with your specific information.
  • Accuracy: Ensure the policy accurately reflects your actual data collection, usage, and sharing practices. If you use specific third-party tools (like a particular design configurator, marketing automation, or payment gateway), you might want to mention them explicitly or ensure their own privacy policies are linked and respected.
  • Implementation: You must actually follow the practices described in this policy.

Privacy Policy

Last Updated: [October 26, 2023]

1. Introduction

Welcome to customacrylicproduct.com, operated by [Your Company Name] (“we,” “our,” or “us”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://customacrylicproduct.com/ (the “Site”), and when you use our services to design and purchase custom acrylic products.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site.

2. Information We Collect

We may collect personal information about you in various ways when you interact with our Site:

  • Personal Identifiable Information (PII):

    • Contact Information: Name, email address, postal address (billing and shipping), phone number.
    • Account Information: Username, password (encrypted), and account preferences.
    • Order Information: Details related to products you purchase, including design specifications, materials, dimensions, quantity, and order history.
    • Payment Information: While we process payments, we do not directly store your full credit card details on our servers. Payment transactions are processed securely by third-party payment gateways (e.g., Stripe, PayPal, etc.). We may receive a token or limited information to confirm your payment.
    • Communications: Records of your correspondence with us, such as emails, chat messages, or support tickets.

  • Non-Personal Information / Usage Data:

    • Log Data: IP address, browser type, operating system, referring/exit pages, timestamps, and clickstream data.
    • Device Information: Type of device used to access our Site (e.g., mobile, tablet, desktop), unique device identifiers, and mobile network information.
    • Website Usage Data: Pages viewed, products considered, time spent on pages, search queries, and other interactions with the Site.
    • Cookie Data: Information collected through cookies and similar tracking technologies (see Section 6).

3. How We Collect Your Information

We collect information from you in the following ways:

  • Directly from You: When you create an account, place an order, customize a product, subscribe to our newsletter, fill out forms, participate in surveys, contact customer support, or otherwise communicate with us.
  • Automatically: As you navigate through the Site, we may use cookies, web beacons, and other tracking technologies to collect certain information about your equipment, browsing actions, and patterns.
  • From Third Parties: We may receive information from third-party service providers (e.g., payment processors confirming a transaction, or analytics providers providing aggregated data).

4. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Fulfill Services:
    • Process and fulfill your orders for custom acrylic products.
    • Communicate with you regarding your orders, including order confirmations, shipping updates, and design clarifications.
    • Provide customer support and respond to your inquiries.
    • Manage your account and preferences.
  • To Improve Our Site and Services:
    • Analyze website usage and trends to enhance user experience and functionality.
    • Develop new products, services, features, and content.
    • Personalize your experience on the Site, such as remembering your design preferences or showing relevant product recommendations.
  • For Marketing and Communications:
    • Send you promotional offers, newsletters, and updates about our products and services (you can opt-out at any time).
    • Inform you about changes to our terms, conditions, and policies.
  • For Security and Fraud Prevention:
    • Detect, prevent, and investigate fraudulent or unauthorized activities.
    • Ensure the security of our Site and systems.
  • For Legal Compliance:
    • Comply with applicable laws, regulations, legal processes, or governmental requests.
    • Enforce our Terms of Service and other agreements.
  • For Analytics and Research:
    • Perform internal research and analysis to improve our business operations.

5. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as:
    • Payment Processors: To securely handle your payment transactions (e.g., Stripe, PayPal).
    • Shipping Carriers: To deliver your custom products (e.g., FedEx, UPS, USPS).
    • Analytics Providers: To help us understand website usage (e.g., Google Analytics).
    • IT and Hosting Services: To maintain our website and systems.
    • Customer Support Providers: To assist with customer service.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
    • Comply with a legal obligation.
    • Protect and defend the rights or property of [Your Company Name].
    • Prevent or investigate possible wrongdoing in connection with the Site.
    • Protect the personal safety of users of the Site or the public.
    • Protect against legal liability.
  • With Your Consent: We may share your information with your explicit consent or at your direction.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you with third parties for various purposes, including marketing, analytics, or research.

We do not sell your personal information to third parties for their direct marketing purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information.

  • What are Cookies? Cookies are small data files placed on your device. They allow us to recognize your browser and capture certain information.
  • How We Use Cookies:
    • Strictly Necessary Cookies: Essential for the Site to function and enable you to navigate and use its features (e.g., adding items to your cart, logging in).
    • Analytical/Performance Cookies: Help us understand how visitors interact with our Site by collecting information about traffic sources, pages visited, and time spent on the Site. This helps us improve our Site’s performance.
    • Functionality Cookies: Allow the Site to remember choices you make (e.g., your username, language, or region) and provide enhanced, more personalized features.
    • Marketing/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
  • Your Choices Regarding Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. Most browsers allow you to manage your cookie preferences through their settings.

7. Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

  • Using Secure Socket Layer (SSL) technology for data transmission.
  • Storing data on secure servers with restricted access.
  • Regularly monitoring our systems for vulnerabilities and attacks.
  • Restricting employee access to personal data to only those who need it for their job responsibilities.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, we retain order information for a certain period for warranty, support, and accounting purposes. When your personal information is no longer needed, we will securely delete or anonymize it.

9. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [Your Email Address]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before fulfilling your request.

10. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

11. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make significant changes, we may provide more prominent notice (e.g., through email notification or a prominent notice on our Site).

13. Contact Us

If you have any questions about this Privacy Policy, your data, or your rights, please contact us:

  • By Email: [Your Email Address]
  • By Mail: [Dongguan TSM Acrylic Co.,Ltd] [Zhongpeng Industrial Park, 26 Xingwu Rd] [Dongguan, Guangdong, 518000] [China]