Shipping Policy
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Shipping Policy
Last updated: July 30, 2025
Thank you for visiting and shopping at CustomAcrylicProduct.com. Below is our detailed shipping policy for all orders.
1. Order Processing
- All custom acrylic products are made to order.
- Production time is typically 5 to 10 business days, depending on the size and complexity of your order.
- Orders are processed Monday through Friday (excluding holidays).
- Once shipped, a tracking number and shipping confirmation will be sent via email.
2. Shipping Methods & Delivery Estimates
We offer two main shipping methods: Express Air Shipping and Economical Sea Freight.
A. Express Air Shipping (For urgent or small-volume orders)
| Region | Carrier (DHL/UPS/FedEx) | Estimated Delivery Time | Shipping Fee |
|---|---|---|---|
| United States | Express | 5–8 business days | Calculated at checkout |
| Europe & UK | Express | 6–10 business days | Calculated at checkout |
| Asia Pacific | EMS / Express | 4–7 business days | Calculated at checkout |
| Rest of the World | International Express | 7–12 business days | Calculated at checkout |
B. Sea Shipping (For bulk or heavy orders)
- Sea freight is more economical for large or pallet-sized shipments.
- Estimated delivery time: 25–45 days, depending on your location and port congestion.
- We ship to most major international seaports.
- Customers may be required to assist with customs clearance and final delivery logistics.
Note: Sea shipping rates vary based on destination port, volume (CBM), and incoterms (EXW, FOB, CIF). Contact us for a custom shipping quote.
3. Customs, Duties & Import Taxes
- Import duties, taxes, and charges are not included in our prices or shipping fees.
- These costs are the responsibility of the buyer and vary by country.
- For sea shipments, you may be required to coordinate with a local freight forwarder or customs broker.
4. Shipping Carriers
We ship through trusted logistics partners:
- Air Express: DHL, UPS, FedEx, EMS
- Sea Freight: COSCO, MSC, Maersk, or other reputable freight forwarders
A tracking number will be provided once your order ships.
5. Shipping Address Accuracy
- Please ensure your shipping address is complete and correct at checkout.
- We are not liable for delays or losses caused by incorrect or incomplete addresses.
6. Damaged or Lost Packages
If your package is damaged or lost in transit:
- Contact us within 5 business days of delivery.
- Provide photos and documentation of damage, if applicable.
- We will assist in resolving the issue with the carrier and arrange a replacement or refund when appropriate.
7. Sea Freight Tips & Notes
- Best suited for: Bulk orders, large acrylic displays, furniture, or heavy custom items.
- If you have a freight forwarder, we can ship directly to their warehouse in China.
- For DDP (Delivered Duty Paid) options, please contact us directly.
8. Contact Us
Have questions or need a sea freight quote?
📧 Email: [email protected] 🌐 Website: https://customacrylicproduct.com 📞 Customer Hours: Monday to Friday, 9 AM – 6 PM (UTC+8)
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